Refund policy
LD Return Policy
At Los Dementes, we stand behind every drop. If something’s not quite right, we got you—within reason.
Returns & Exchanges
• You have 14 days from the delivery date to request a return or exchange.
• Items must be unworn, unwashed, and in original condition (tags still on, no deodorant marks, no vibes absorbed).
• Final sale items, limited drops, and exclusive presale pieces are non-returnable—once they’re gone, they’re gone for good.
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How It Works
• Email us at losdementesco@gmail.com with your order number and reason for return. Please label “RETURN” in the subject line.
• Once approved, you’ll receive return instructions. Return shipping costs are your responsibility—we recommend tracking it so nothing gets lost in the void.
• If everything checks out, we’ll issue a refund to your original payment method or store credit, depending on what you prefer.
Heads Up
• We don’t offer returns for size mistakes on final sale or presale items—please check our size chart carefully before ordering.
• We’re not responsible for return items lost or damaged during transit—ship it back with care.